HRANDY FAQ

Sign in to your account and visit Order Status to view tracking details. Guests can use their order number and billing ZIP on the Track Order page.

All transactions are encrypted with industry-standard TLS. We never store your full card number on our servers.

We'll email you with the expected ship date. You can cancel a backordered item from your order details at any time before it ships.

We've consolidated accounts across our family of brands so you can sign in once and access everything.

Nothing changes—your account, orders, and saved items remain available as usual.

Your accounts will be merged automatically. Your purchase history and saved items from both will appear together.

Sign in to either account and follow the prompts to link them under one preferred email.

Try signing in with your alternate email. If you still can't find it, contact customer service and we'll help locate it.

Click Sign In at the top of any page, then choose Create Account and follow the prompts.

Faster checkout, order tracking, saved addresses and payment methods, wishlists, and exclusive offers.

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, HRANDY gift cards, and HRANDY credit.

Yes. You can split payment between a gift card and one credit card during checkout.

Yes—Apple Pay and Google Pay are supported online and in store.

International orders accept major credit cards and PayPal. Local payment methods may be available at checkout based on your destination.

Yes. The HRANDY Club rewards every dollar you spend with points redeemable for store credit.

A temporary hold placed on your card to verify funds. It's released within a few business days if the order isn't fulfilled.

Your card is charged when your order ships, not when you place the order.

Refunds typically post to your original payment method within 5–10 business days after we receive the return.

Standard shipping is free on all orders. Expedited and overnight options are available at checkout.

Check the tracking link in your shipping confirmation. If it shows delivered but you can't find it, contact us within 30 days.

Choose your destination country at checkout to see available shipping options and duties.

Start a return from your Order Status page. Print the prepaid label and drop the package at any carrier location.

Pack the item in its original condition with tags attached, include the return slip, and ship using the prepaid label.

Bring the item with proof of purchase to any HRANDY store for an immediate refund or exchange.

Warranty details are listed on the product page and included with your shipment. For specific questions contact customer service.

We host several major sale events each year, plus seasonal promotions. Sign up for emails to be notified first.

Site-wide discounts, free gift with purchase, designer collaborations, and loyalty member exclusives.

Enter your code in the promo field at checkout and click Apply.

Some designers and categories are excluded from promotions. Restrictions are listed in the offer terms.

We occasionally offer email-only coupons to subscribers. Sign up to receive them.

We support the latest two versions of Chrome, Safari, Firefox, and Edge. Update your browser for the best experience.

Yes. Cookies are required to keep items in your bag and complete checkout.

Check your browser's privacy settings. Cookies are typically enabled by default.

We use cookies to remember your preferences, keep you signed in, and personalize your shopping experience.

No. We don't use pop-up ads on HRANDY.com.

Forward suspicious emails to security@hrandy.com and we'll investigate.

Select items on HRANDY.com are sold and shipped by trusted third-party sellers, expanding the assortment we offer.

Contact HRANDY customer service and we'll route your question to the appropriate seller.